{"id":10255,"date":"2019-09-18T17:37:16","date_gmt":"2019-09-18T22:37:16","guid":{"rendered":"https:\/\/enlacescorporativos.com\/?p=10255"},"modified":"2019-09-18T17:37:16","modified_gmt":"2019-09-18T22:37:16","slug":"banamex-y-santander-los-bancos-con-mas-quejas-de-los-usuarios","status":"publish","type":"post","link":"https:\/\/enlacescorporativos.com\/en\/2019\/09\/18\/banamex-y-santander-los-bancos-con-mas-quejas-de-los-usuarios\/","title":{"rendered":"Banamex y Santander, los bancos con m\u00e1s quejas de los usuarios"},"content":{"rendered":"
<\/p>\n
\n

Forbes M\u00e9xico<\/a>.
\n Banamex y Santander, los bancos con m\u00e1s quejas de los usuarios<\/a><\/p>\n

\"\"<\/div>\n

Citi Banamex y Santander son los bancos que m\u00e1s reclamaciones monetarias tuvieron durante el primer semestre de 2019 las reclamaciones monetarias, de acuerdo con la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de Servicios Financieros (Condusef).<\/p>\n

Citi Banamex tuvo m\u00e1s de 1.3 millones de quejas y el banco Santander m\u00e1s de un millon de quejas y en tercer lugar esta Banorte IXE con 699,623 quejas.<\/p>\n

Durante el primer semestre de 2019 las reclamaciones monetarias de la Banca se ubicaron en 5.4 millones, 925,000 m\u00e1s (21%) que las reportadas en el mismo periodo de 2018.<\/p>\n

De acuerdo con un comunicado de la Condusef, las tarjetas de cr\u00e9dito y d\u00e9bito fueron los productos m\u00e1s reclamados por las personas usuarias; en conjunto representaron el 90%.<\/p>\n

\u201cDe estos dos productos, el principal canal fue el comercio por internet, con 55 de cada 100 reclamaciones\u201d, dice el comunicado.<\/p>\n

Las reclamaciones de tipo transaccional afectaron a 2.1 millones de personas, 199,000 m\u00e1s que las afectadas en el mismo periodo de 2018 (10.6%).<\/p>\n

El monto reclamado por las personas usuarias (de los asuntos concluidos) sum\u00f3 17,013 millones de pesos, lo que signific\u00f3 2,607 millones m\u00e1s que lo reportado en el mismo periodo de 2018.<\/p>\n

Por su parte, el monto total abonado ascendi\u00f3 a 6,471 millones de pesos, lo que correspondi\u00f3 s\u00f3lo al 38% del monto reclamado de los asuntos concluidos, que signific\u00f3 una reducci\u00f3n de 14 puntos porcentuales respecto a lo abonado en 2018 (52%).<\/p>\n

De cada 100 reclamaciones concluidas, 76 se resolvieron a favor de los usuarios.<\/p>\n

En el primer semestre de 2019, de 34 Bancos que registraron reclamaciones monetarias, 10 conjuntaron el 97% del total de las reclamaciones.<\/p>\n

\"\"<\/p>\n

Te recomendamos: Infonavit y bancos firman acuerdo para ampliar cr\u00e9ditos cofinanciados<\/a><\/strong><\/p>\n

Banamex y Santander, los bancos con m\u00e1s quejas de los usuarios<\/a>
\nForbes Staff<\/a><\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

Forbes M\u00e9xico. Banamex y Santander, los bancos con m\u00e1s quejas de los usuarios Citi Banamex y Santander son los bancos que m\u00e1s reclamaciones monetarias tuvieron durante el primer semestre de 2019 las reclamaciones monetarias, de acuerdo con la Comisi\u00f3n Nacional para la Protecci\u00f3n y Defensa de los Usuarios de Servicios Financieros (Condusef). Citi Banamex tuvo […]<\/p>","protected":false},"author":91,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1],"tags":[],"class_list":["post-10255","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/posts\/10255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/users\/91"}],"replies":[{"embeddable":true,"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/comments?post=10255"}],"version-history":[{"count":0,"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/posts\/10255\/revisions"}],"wp:attachment":[{"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/media?parent=10255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/categories?post=10255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enlacescorporativos.com\/en\/wp-json\/wp\/v2\/tags?post=10255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}